The most critical test of any network support service generally occurs when you have suffered a system crash and a possible loss of important data. It is when you are at this most critical point that you have to select a data recovery company and you may be vulnerable in your search for a quick solution.
If you find yourself in this position it might mean that you have not put proper policies and procedures into place, but nevertheless you are still faced with a difficult decision.
That’s why it’s important to set up a procedure and to choose your colocation data center recovery company well beforehand. It is a bit like the analogy of placing deadlocks on the doors to prevent a burglary.
Here are some points to clarify your thinking process when you make this decision.
Remember that disaster recovery planning should not be limited to natural events like fires break-ins or natural disasters. There are plenty of things you can do to prevent loss of data in the first place, such as regular backups, ensuring that virus protection software is up-to-date and checking server logs for potential problems. Make sure that the data recovery company you are considering can provide a systematic approach to your individual needs.
Training Facilities. Does the company provide training services that can equip your staff with the skills needed to supplement the protection of business and personal data? By running regular training programs, the chances of you maintaining a trouble-free environment are considerably enhanced.
Flexibility. Make sure the company you choose is able to keep up the level of service you require as your company grows larger. There is little point in forming a partnership with an outsourcing IT service if it cannot keep pace with your needs.
Technology. Obtain detailed information about their data recovery malaysia practices and compare them with other companies so you can be certain that the most up-to-date technology is being used.
Check that the company is able to perform regular reviews of emergency procedures and that they take a generally proactive approach to their service.
It is really important to keep all data recovery documentation on display at every location in your business. This is particularly so in the server rooms so that all personnel are able to access all technical articles that relate to your business systems. The configurations of each individual machine along with the software settings should also be available next every server.
As part of the negotiation process with any data recovery company, you should always check details of their success rates in recovering data after a disaster. It is then easy to check with the companies involved to verify the accuracy of their claims and to obtain opinions as to the professionalism of the companies you are considering.
Good data disaster recovery companies are also likely to have a low staff turnover, so the question as to their staffing rates can be a pointer to a company’s professionalism.
In terms of network management in your business, the choice of your data recovery company is a vital plank in your overall IT plan.